“Incredible Apartment”

“Apartment in Fuengirola”

“Excelentes vistas”

“Great place”

Respuesta del propietario: Thank you kindly Wanda. We were so pleased that we could finally welcome you after all the cancelled flights last year due to Covid.. a holiday very much well deserved for you! We also really appreciate your visit and and your feedback especially during a time when travel has been so limited. We very much thank you for your loyalty and choosing to rebook you holiday again with us this year. We truly hope to welcome you back again next Summer if not before!

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Peace, quite and perfect”

Respuesta del propietario: Thank you kindly Sinead for such a detailed response - you certainly managed to see and do lot! Pleased you became well acquainted with the resort, the on-site facilities as well as surrounding areas.. we look forward to you exploring more on your next visit! Again, thank you for your feedback and we look forward to welcome you all back again soon!

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Wonderful”

“Beautiful apartment with amazing views!”

Respuesta del propietario: Thanks for your comprehensive feedback Carolyn. We look forward to welcome you back soon! We have since replaced the bottle opener and so it will be there for your next visit! :) Thanks for letting us know as we ordinarily have a bottle opener at the apartment so it must have gone walkabout.. We have also set up an easier log in option for the WIFI so you will be able to access the complimentary WIFI easier next time too! Great that you got to see so much during your stay. El Establo restaurant next door to the resort is another good choice. It has a very well priced Menu of the Day and a variety of meal options. They also host the Andalusian horse show spectacular and flamenco show there at the restaurant which is also worthwhile to attend! We are pleased you enjoyed your stay and see you again soon! Hasta prontito!

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“WOULD NOT STAY HERE AGAIN!”

Respuesta del propietario: Thanks for your ongoing feedback Trisha. Feedback is always welcome and can be very useful. Given that other readers take reviews and your comments very seriously, honesty is paramount. All amounts discussed and provided by both parties can still be viewed and verified via the Holiday lettings communication platform. I therefore suggest to again review our communication history and it is also best to contact the Holiday Lettings customer care team direct and they will also reconfirm to you that you have not been overcharged. They can also further explain to you their booking fees policy and currency exchange etc. FACT 1: REFUND No Refund was given because you were not overcharged. The Holidaylettings secure booking system cannot overcharge you more than what is agreed. The amount you paid was the amount you yourself agreed and authorised to Holiday Lettings. The only person who can authorise the payment is you. Only you can agree, accept and authorise the amount to be paid. FACT 2: RATE OFFERED 270euros was never agreed and is simply not feasible. Guests by all means are welcome to request a discounted price to be considered, however it can never be guaranteed that they will be accepted. Moreover, the wishful amount you requested to pay was in fact 270pounds sterling not 270euros. (Eg. approx 302euros at the time) Prior to confirming the booking is was firmly advised that there were booking booking fees charged to both parties by Holiday lettings and these fees could not be waived. At the time of booking, the total amount (which reflects the associated booking fees) was again reconfirmed to you and was agreed and authorised with payment acceptance by you. Again, the above can verified by the conversation history. FACT 3: CLEANLINESS At the cleanliness inspection report (arranged upon request for you the day after check in) Fresh beach towels were requested and they were provided to you with compliments. Aside from this matter, you confirmed direct to your Holiday host that no cleaning was required. (Please note, although hotels and holiday apartments do offer bath towels to guests, many DO NOT offer beach towels). For guests who have not brought their own beach towels with them, we can provide complimentary beach towels upon request. After the cleaning inspection was arranged, the matter was again followed up via phone call and text messages to ascertain if there were any other issues for which none were raised. You then continued to stay on at the property for the entire stay and upon check out, no further mention of any issues were raised. FACT 4: SUNSHINE ON THE BALCONY There are choice of two (2) balconies at the apartment. The front larger balcony receives Morning (including glorious sunrises) and as well as Midday sun. The smaller back balcony receives afternoon sun. Please also take into consideration that your visit was not in Summer. Rather it was during the last week in October (mid Autumn) when the temperatures were in the low to mid 20's degrees. Mother Nature, the time of day and the season will always have an impact on how much sun actually falls on the balcony. In addition to the chairs on the balconies, situated directly in front of the apartment there are sun loungers also placed around the swimming pool. These sun loungers are not affixed to the ground so can be freely moved into a position in and out of sun / shade as and when required. This swimming pool area receives sun until late afternoon. FACT 5: TOP FLOOR/PENTHOUSE As can be verified by the TripAdvisor team who have also visited and photographed the apartment, the property is a top floor / penthouse apartment with a priviledged positioning allowing greater panoramic views. As the apartment has no neighbours above, it also offers greater privacy compared to neighbouring apartments below. As can be noted in the photos, the property has modest yet comfortable furnishings and is therefore affordable and priced accordingly. Many other comparable priced apartments within the complex offer no views and some are also non-renovated. Trisha we always hope to give our guests the best holiday experience. I hope the above alleviates any ongoing concerns. Thanks again for taking the time taken to write your review and all the best for happy holiday making in the future.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Our stay in club la costa world fuengirola spain”

Respuesta del propietario: Thanks very much for your feedback Kathleen. We are pleased you and your family enjoyed yourselves and that both the apartment and Sheena allowed for a welcoming visit for you all. I agree with you, the train is a great opportunity to get around the resort and visit all the various locations venues and restaurants around the complex. We hope to welcome you back again sometime soon so you can relax and gaze out out to sea from the balconies again. Hasta pronto! :)

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Verano 2017”

Respuesta del propietario: Muchas gracias Fatima y espero que nos vemos el proximo ano tambien. Un saludo cordial.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.