“Excellent place from which to explore Cayo Belize”

“Look elsewhere”

“One year later, still a great place to relax”

“Disappointed to say not more”

“Disturbingly Distressed! ”

Respuesta del propietario: Our staff quickly realised that on your arrival which by the way was a day earlier than your actual booking date, it was very very obvious to our staff that, you were both totally ill equipped, and incredibly disorganised. We also noticed that despite you asking us numerous questions it became very clear to us you were not digesting any information we provided and you quite obviously did not do any geographical research prior to your booking. The bus service of which we are not the owners was available but sadly you missed it. Despite us advising you to make your way to the front of our property and wait for the bus you casually took your time, whilst you were doing this we actually saw the bus go past our property 15 minutes after we advised you to hurry as it was due to pass by. Despite the fact that there is a bus timetable in your cabin right next to the front door which can not be missed,it is very clear to our staff you took absoloutley no notice of that either.You did not notice the detail and had you, had done so you would have been better equipped. Had you wanted a taxi you really should have either phoned for one or ask us to call you a taxi a matter of which you chose not to do either. Most importantly you did not inform us that your partner had a medical condition, but chose to vent this now. We can not be held responsible for your disorganised mode of travel. You were not prepared to use your phone to call a taxi but quite happy to assume that we should do this for you without your consent. So far all i am hearing is assumptions that was the platform for you to make the booking. When the facts are in plain English. We can not be held responsible if you did not read or digest the information properly. Hot water is available we have a 1000 Gallon tank of hot water available. Had you experienced a hot water issue you could have approached us but you chose not to. We found your attitude very disturbing indeed. Our staff made it very clear to you that when you take the 1 minute ferry ride for 1 Belize Dollar you were advised to take a taxi from there for the fare of 3 Dollars US which would take you into San Ignacio town center. Again you did not follow this advice either. In addition to this you arrived here late and 1 day to early. Your reference regarding the route is as you put it is often a spot for crime is total nonsense and a total insult to the community that live here. The route in which you refer to is used daily by hundreds of travelers and locals. We are not aware of any crime taking place in that area of which you refer. The people here are kind, helpful friendly and law abiding. From the very outset your presence here was fraught with difficulties. The mattress has a plastic cover supported by a linen mattress cover complete with fresh cotton sheets and additional bedding for your comfort.. This is in place in the interest of good hygiene. The mattress to which you refer is in fact a brand new one. The plastic cover was certainly not old at all in fact it was the same cover that the mattress was purchased in only a few days ago. Why would the windows screening be such an issue. Windows screening is not a religious standard practice it is optional. You also did not listen to the bathroom details either, you claim that there was only one shared restroom when everybody else who was here saw two shared restrooms plus an additional emergency WC facility. I suppose you did not hear the staff explain that to you either. Whilst our cook was preparing breakfast i was informed that you came to the main reception area in a happy manner and provided some volunteered explanation suggesting that you conceded to the idea that you were totally ill equipped with your stay here which was clearly obvious to us. You even turned up a day earlier than your actual booking date, it was also suggested by you that you wanted to be closer to town and that we were to keep the balance of payment that you made because you chose to leave early. And then went on to comment on what a lovely place we have here. To which a reply was returned to you wishing you well. We found your behaviours very puzzling indeed to say the very least. You make a reference that owners were friendly but did not care enough for your welfare, surely as adults you are fully responsible for your own decision making. How can we be held responsible for the method of travel choices that you have made. Your presences here was disruptive and totally bemusing. In addition to this we provide everything that is amenity checked. As previous guests have shown in there reviews. We have to say that your presences here was extremely challenging.to say the very least. You also refer to high wet grass, well for a start we do not have high grass at all. Our grass is of a golf course height as standard. Also quite obviously if it has been raining a matter of which it was on and of which is clearly an act of god, well of course the grass is going to be wet, what else can it be. The bottom line is that you were both totally illequipped to staying here, you also came a day to early and to avoid declining your booking my Wife went against my judgment to facilitate you as a matter of emergency. You chose to return this kindness by creating a package of misinformation in return. If i had taken your phone messages personally i would have declined your booking completely. By and large your the most disturbing couple we have ever had to interface with. Thankfully we will take lessons from this and any further interface with you is highly unlikely. We pride ourselves with some very good reviews, up against yours most reasonable people would read into your review as an unconvincing attempt to vent your feelings against my honest and caring wife who did all my wife could could to facilitate both of you at such a short notice. We had 1 cabin spare to facilitate your request for coming a day to early. Complete with a brand new mattress with fresh linen and cotton sheets with over blankets. ceramic Wash hand basin , stainless steel kitchen sink , easy lounge rattan and thickly padded chairs , cutlery, electric kettle, fire alarms and extinguishers. bedside night lights.Sheet rock wall and ceiling interiors, polished and varnished hardwood floors complete with pure wool rugs, curtains, fridge, cooling fans.FREE WI FI. all in a freshly decorated interior. We offer value for money as all our returning guests are clearly happy with our services.As our many other reviews clearly shows. .

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Wouldn't stay again”

Respuesta del propietario: It was not possible to do the paperwork check in when you arrived because you had arrived very late in the night indeed.and as you say the next morning you had left at 7 am and was out all day until around 9 am when i was made aware you all returned. In light that you were only here for a few days i had to take the nearest opportunity to get you to fill in the forms at some stage. It is not unusual for people to leave and not notify the owner of there departure. This of course i wanted to avoid so i had no choice but to take the nearest opportunity to come and ask you to fill in the forms. The restroom was without water from 5 am to 6.45 am due to the village pumping station was replacing a pump. We have back up water tanks on site that we engage in situations like this. Had you made the staff aware of the water issue we would have engaged the reserve tanks immediately . Not sure how your Mother was upset if i approached your cabin in the morning it could be argued i knocked on your door to early. Either way its awkward. I can not make any additional comments about the group here in question because we had zero interface. The management and staff hardly saw the group because they appeared to be out all the time. In this case they finally left without saying goodbye or handing in the keys of which they left in the door, It was probably just as well the opportunity was taken to ensure the group filled in the paperwork at the time, otherwise the paperwork may not have been filled in at all. Due to the unfriendly way the group interfaced while they were here, it is very unlikely that we would accept there booking again. All indications suggest that they would not stay again. We have to say that in this exceptional circumstance we certainly would be fully ok with that. Most guests would have notified us if there was a problem with anything but due to the hostile manner that we observed we are not at all surprised that the group chose to vent there views here rather than adopt a friendly approach to the Management and the staff in the very short duration of there stay here.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Beautiful place”

Respuesta del propietario: Hi Folks, It was a real pleasure meeting and hosting you both and we thoroughly enjoyed your company. Great people to be with. I would recommend the lovely couple to any hotelier. We wish you all the very best for the future and one day we hope to meet again. Take care Folks.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Nice and quite place to enjoy”

Respuesta del propietario: Hi Benni AND julia meeting you both has been a real pleasure your one of the most nicest people we have ever met, your company was well enjoyed by all. We feel very fortunate indeed to have had you stay here amongst us. I can tell you that when you left you were surely missed. Thank you so much for all the kindness you have shown and we sincerely hope we will meet again one day soon. In the Meantime please take the very best of care and Bless you both , a real delight to be amongst you. From your Friends James and Thelma. Bless you both in all that you do.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“I love this place!”

Respuesta del propietario: Marcus is a great guy and a very talented musician, good to be around and he is a very kind and helpful man. Good to have met you Marcus. Take care.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.