Villa
- 6 habitaciones
- 12 plazas
- 10 noche estancia mín.
- Villa
- 6 habitaciones
- plazas 12
- 10 noche estancia mín.
Información fundamental
- Descanso en la playa/lago
- Playa más cercana a 5 km
- Piscina
- Apto para niños
- Se recomienda coche
- No se admiten mascotas
- Jardín privado
Descripción del propietario
Descripción
Más información
Más información: interior
Más información: exterior
Descripción de la ubicación por parte del propietario
Más Menos
familias
- Ideal para todos los niños
- No se admiten mascotas
Cama y cuarto de baño
- Habitación 1: Camas Queen
Habitación 2: Cama matrimonial
Habitación 3: Cama matrimonial
Habitación 4: Cama matrimonial
Habitación 5: Camas Queen
Habitación 6: Camas Queen - 2 Cuarto de baño familiar, 2 En suites, 1 Ducha
Servicios
- Wifi
- Piscina exterior compartida (climatizada)
- Jacuzzi o hidromasaje
- Vistas a la montaña
- Jardín privado
- Barbacoa
- Patio
- Solárium o azotea
- Balcón o terraza
- Acceso a Internet
- Calefacción central
- Chimenea
- Caja fuerte
- Personal de servicio disponible
- Billar americano o inglés
- Fogón de cocina
- Frigorífico
- Congelador
- Microondas
- Tostadora
- Hervidor
- Lavavajillas
- Lavadora
- Secadora
- Plancha
- Televisión
- Televisión por satélite
- Reproductor de DVD
- Equipo de música
- Ropa de cama
- Toallas
Más Menos
Acceso
- Aparcamiento
- Aparcamiento seguro
- Accesible para usuarios de silla de ruedas: ponte en contacto con el propietario para obtener más información antes de reservar
Desplazamiento por la ciudad
Interacción con el huésped
Políticas
- Hora de entrada: 14:00, Hora de salida: 10:00
- Si tienes alguna pregunta sobre las horas de llegada o salida, ponte en contacto con el propietario o el gerente.
- Pago
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Este alojamiento solo se puede pagar online a través de Niumba usando una tarjeta de crédito o de débito, o PayPal (nunca por transferencia de fondos instantánea).
Depósito de seguridad: (€348,61) £300,00 - Fumar
- No se permite fumar en el alojamiento
Cancelaciones
¿Has cambiado de planes? No te preocupes. Puedes recibir un reembolso completo o parcial, según cuándo canceles.
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Reserva confirmada |
Percibirás un reembolso del 100 % de los cargos si cancelas 24 horas después de la reserva, siempre que queden al menos 60 días para la estancia.
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24 horas tras la reserva |
Un reembolso del 50 % del importe pagado (menos los gastos de gestión) si cancelas al menos 4 semanas antes del check-in.
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4 semanas antes |
No percibirás ningún reembolso cuando queden menos de 4 semanas para el check-in.
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Fecha de entrada |
*Los gastos de gestión se estipulan en la información de la política de cancelación en la página de pagos. Esta tarifa nos ayuda a gestionar una plataforma segura y un servicio de asistencia al cliente las 24 horas
Sobre este propietario
Athol Micaela C.
- Índice de respuesta:
- 57%
- Última actualización del calendario:
- 30 junio 2020
- años anunciado:
- 15
- Situado en:
- Sudáfrica
- Puntuación general:
Idiomas hablados: Inglés
Esta es la información que proporciona el propietario del negocio.
Nombre del negocio
Dirección comercial
Número de teléfono del negocio
Correo electrónico del negocio
Información adicional pertinente
Mapa e indicaciones
Opiniones de los huéspedes
Excelente
– residencia en 30 opiniones
Excelente
30 opiniones
- Excelente
- 26
- Muy bueno
- 2
- Medio
- 2
- Deficiente
- 0
- Pésimo
- 0
“Perfect Cape Town stay!”
What a wonderful stay! We couldn't recommend staying at LeBonheur enough. Athol and Tamara were first class hosts, always on hand with local recommendations - Hout Bay Market on a Friday evening,… Más
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC. Tripadvisor realiza comprobaciones de todas las opiniones.
Respuesta del propietario: Thank you for your 5 Star Review we always strive to do our best for our guests & it is always rewarding to hear that our continued support maintainance upgrading all our staff are doing their jobs in the Hospitalitity we aim to PLEASE ALL GUESTS. Our 5 star Villa with 6 bedrooms can sleep 12 guests comfortable with 3 Patio's as well as our Upstairs Sundowner Patio with amasing Views of the Backdrop of table Mountain. Our Solar heated Pool & Solar heated Jacuzzi is always popular with Guests with Barbeque facilities secure Parking centrally located from the Airport The waterfront Table Mountain Boulders Penguin Beach on your way to Cape Point & close to most of the Popular beaches in & around Cape Town, Surrounded by 12 Top wine Estates most of them have restaurant & 2.5 km from Constantia Valley Shopping Centre for your daily needs.Depending on the weather we advise guests on the best things to do daily if required. We have a lot of repeat business and have being running for over 17 years making your holiday one to remember for years to come. When in Cape Town let us spoil you & your family & friends.
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.
“Great Location, Stunning Views, Fantastic Host”
We had a great stay at LeBonheur over Christmas and New Year. Our daughter was married at Steenberg and both sides of the family shared the main house. It was great to have the maid service particular… Más
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC. Tripadvisor realiza comprobaciones de todas las opiniones.
Respuesta del propietario: Hi Hilary After all the holidays and the family celebrations, you must be happy to be back home and settling back into normality so to speak. It was a pleasure, to host you and your extended family for such an auspicious occasion. Having the Villa serviced regularly for such a large group is beneficial to all as you are on vacation and the last thing on one's mind should be to clean up behind you. Its a time for rest and relaxation. We do what we can to 'iron out the creases' (no pun intended) to make your holiday experience as seamless as possible. Outstanding Customer service excellence is key, we bridge the gap as and where it is needed, be it assisting with transport, catering needs or confirming memorable tour experiences, it all ties up a perfect package with a pretty bow. The estate lends itself to a relaxed family atmosphere where everyone can enjoy the swimming pool and Al fresco dining & BBQ (Braai) during the Summer months. We are a short drive, but a picturesque and scenic one at that, to all attractions, restaurants, beaches and the main motorway which allows direct access into the Cape Town City Bowl. The Constantia Wine Route on our door step proves fruitful for those who have developed a taste for fine South African Wine in our region. We find that our guests love Jacko's (our African Grey) jolly banter as well as Stretch's ever present mischievous smile and wagging tail. They are special little characters that add a unique unexpected touch to your memorable holiday experience. We would love to see you come back time and time again.
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.
“Beautiful Apartment in scenic Constantia”
LeBonheur is in an excellent location. It is near to the highway and scenic routes to the Southern Suburbs and Hout Bay. The area is quiet and restful with parks, walks and river trails in easy acce… Más
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC. Tripadvisor realiza comprobaciones de todas las opiniones.
Respuesta del propietario: Your review summed up LeBonheur Lavender Cottage beautifully. Ideal for a small family with two bedrooms en-suite and a spacious comfortable open plan kitchen, dining and living area opening up onto a private terrace. We are a short walking distance from the Bel Ombre Meadow which is a greenbelt close to LeBonheur, popular for walking dogs, mountain biking trails or taking leisurely strolls under a blanket of trees at the foot of the Constantiaberg mountains behind Table Mountain. On your next trip, we suggest you do bring your bikes along.
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.
“Great location with beautiful views”
We were a big group and rented out most of the units. It worked well and was a very sociable setting for a family event. It was an excellent base and Tamara and Athol were great hosts. We hope to be … Más
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC. Tripadvisor realiza comprobaciones de todas las opiniones.
Respuesta del propietario: It was a pleasure hosting you and your extended party Helena. Co-ordinating a vacation with a large group can prove to be tricky, but you were on top of everything, it was a delight to assist you with the little details like restaurant reservations and the like. Coming together for a large Family event, was an opportunity for all to relax in a home from home environment as well as take in the sites and popular restaurants in and around Constantia. We look forward to having you visit us again soon.
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.
“Lovely, Comfortable, Restful and wonderful hospitality”
Athol and Tammy accommodated me at very short notice and in the middle of winter when they weren't really open - their hospitality and helpfulness was greatly appreciated. I had a wonderfully nur… Más
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC. Tripadvisor realiza comprobaciones de todas las opiniones.
Respuesta del propietario: Dear Gabi We appreciate your kind review. We are ideally situated, close enough to all the surrounding attractions to make even the briefest of stays, a memorable one. Warm and cozy is how we like to see our guests during the winter months, making a day indoors, curled up with a good book or catching up on emails an opportunity to kick back and put your feet up in front of a crackling fire.
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.
“Amazing”
We started our journey here it was truly amazing. All our transfers and transportation were arranged when we got to the villa we were blown away by its charm and beauty the location is perfect nestled… Más
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC. Tripadvisor realiza comprobaciones de todas las opiniones.
Respuesta del propietario: Hi Nathan Thank you for the welcomed review. We are so happy you had a memorable experience here at LeBonheur. We trust you are already planning your return trip to Cape Town, bringing your extended family back with you. As you well know, the Villa is lovely and spacious, very fitting for a large family gathering with spacious bedrooms and comfortable entertainment areas around the pool area. Staying a little longer is advised so you all will have an opportunity to experience Cape Town in all her splendour, at a leisurely pace.
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.
“A luxurious home away from home”
It was the perfect place for our family to stay in Cape Town. Very clean and very central to the shops and to explore the beautiful City attractions. The owner and staff where also very friendly and … Más
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC. Tripadvisor realiza comprobaciones de todas las opiniones.
Respuesta del propietario: Thank you for your 5 star review it is always a pleasure to hear from our guests who give us positive & negative feedback so we can continue the High Standard or amend or improve on any of your suggestions. We are centrally situated to most of the popular tourist attractions in & around Cape Town 25 Minutes from Cape Town International Airport & 25 Minutes to the Popular waterfront & the Famous Table Mountain and about 20 minutes to most of the popular Beaches in & around Cape Town including the Popular Boulders Penguin Beach in Simonstown on you way to Cape Point We had 12 of the Top Famous Constantia Wine farms within 5-10 minutes as we are situated in the Constantia Valley with Spectacular Views of the backdrop of Table Mountain with popular Hiking & Bike Trails as well as Horse Riding trials. 4 of the popular Rated Golf courses & 2.5 km from the Constantia Shopping Centre for all you daily needs as well as top Restaurants in the area. The Villa consists of 6 Double Bedrooms including the Guest suite which comfortably sleeps 12 Guests well spread out so you don't feel on top of one another in this spacious LeBonheur. With 3 Covered Sundrenched patios enclosed with State of the art Stacking doors ideal for Summer & Winter Destinations with a Large Enclosed French Enclosed Fire Place in the Lounge. We have a popular Top Sundowner patio overlooking back drop or Table Mountain & The Famous Kirsenbosch Botanical Gardens and views as far as Stennenbosch or Toward Hout Bay. Our Large Solar Heated Pool & Solar Heated jacuzzi are popular with our guests to swim or just lie around the pool on our recliners overlooking our manicured Garden. We also have Filtered Borehole water & Electric Solar panels so we are virtually off the Grid which has being a blessing with the Water restrictions over the last 6 months although this winter we have being Blessed with Good Winter Rains.Our friendly staff are here to assist you and make your stay relaxing & memorable & will spoil you during your stay making it a true Holiday to remember. We are Lucky to get a lot of our guests returning annually or as often as they can confirming that we have got the right recipe at LeBonheur which in French which means " The Happiness " We will guide you with weather updates & advise you on things to do to suit you needs. Looking forward to you joining us at LeBonheur on your Next Visit to Cape Town " The Mother City "
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.
“Wonderful property”
We had a wonderful stay at LeBonheur in Constantia Cape Town. Athol and his manager were so friendly and accommodating in hosting us! We had lovely memories with Jacko the African gray Also nice love… Más
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC. Tripadvisor realiza comprobaciones de todas las opiniones.
Respuesta del propietario: Thank you for your valued review. We know we have won the hearts of our guests when they leave us a five-star review, yet there is always room for improvement, and we like to encourage continued feedback.When you return on your next vacation, you will see some changes. Our quirky African Grey parrot is always on top form on the entertainment front and proves a hit with his 'extended' visiting family. Rain or shine, Le Bonheur offers cosy nights in, in front of the fireplace, which you experienced when the heavens opened with the much needed rains Cape Town has been praying for. Also, you lapped up the sun, lounging around the solar heated pool and jacuzzi when the sunshine peeped through the clouds. So glad you had a relaxing, fun-filled holiday, creating many a memorable moment.
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.
“Lovely villa but not private”
This is a large beautiful villa with everything you could want for a self catering stay in peaceful area. BedRooms were large and very comfortable and plenty of them even if our party did not use the… Más
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC. Tripadvisor realiza comprobaciones de todas las opiniones.
Respuesta del propietario: Thank you for your review we value all our reviews & acknowledge what you say & strive to improve most if not all of your problems you may have had & will also respond to them Individually.Please note we have being running LeBonheur Guest House & Cottages for 14 years successfully & are still striving for perfection. Firstly as can be seen on Tripadvisor in the last 3 years we have had 18 5 Star reviews & only TWO 3 Star reviews. This tells me we are doing things well yet although I know you can please everyone we will carry on striving till we get 100% success. The 5 Star Villa had 6 Double bedrooms & very comfortably as they said sleep 12. Please note there were only 5 in there group 4 Ladies & a gentleman. Around the Solar Heated Pool we have always had % comfortable recliners which is more than ample for all our guests at LeBonheur including the cottages. Please note the cottages each have 2 Recliners. We advertise in our response to our enquiries that only the Large 11 X 5 Solar Heated pool as well as the Jacuzzi & Top Sundowner Patio with views of the Backdrop of Table Mountain are communal. The Large Front Garden & Manicured Garden are for the Main Villa & Guest Suite Only. 98 % of guests will only use the Solar Heated Pool Very seldom do the guests from the Cottages use the Jacuzzi or Top Sundowner Patio. The Solar Heated Pool is on the West Side of the property mostly away from the main House. The Main House & Guest Suite have their own entrance in the front of the property. The Cottages each have their own entrances & Patio's with BBQ facilities at each Cottage therefore we have pleased 18 out of 20 guests in the last 3 years. For the 1st Time in 14 years the 5 guests spent most of their 5 day stay Lying on the front Lawn Suntanning which is exclusive to the main Villa & Guest Suite so they used up all 5 of the recliners that are always available. We had a lovely couple staying in Lime Cottage with a Four year old son who spent an hour in the morning & sometimes an hour in the afternoon teaching their lovely well behaved son how to swim which has being a success story for many of our guests coming from the Cooler Northern Hemishphere having the opportunity to teach their young children how to swim I can't end to tell you how many parents over the years have memories of their children learning to swim in a warm pool & build up confidence. To resolve the issue of the shortage of 2 recliners we just moved the 2 recliners from Lime cottage to The Shallow end of the Pool which is far away from the Front Garden. Just Getting back to Jacko our Friendly & entertaining African Grey who loves everybody. I find it very strange with the guests comment you just had to get used to Him. The 4 Ladies loved him & would Tickle & Scratch him & became very attached with him that they joked about taking him home with them. Just for the record we have only had 2 lots of Guests that did not like Jacko out of over 200 guests. We do offer the option to guests to move him down into my 2 Bedroom Cottage. Please note that the other 3 Star Review was from one of those two 3 Star reviews but there child had an allergy but most people love animals. Getting onto the part of the review were they said that Athol the Owner was very friendly & Helpful yes when guests arrive one has to show them how all the things work Glass Sliding Doors Remotes Automatic Gates beams TV DSTV & Wi-Fi. I was called on at least 2 occasions to put up the Umbrellas & on the one occasion where they said Poor Wi-Fi they were note able to get a Netflix Movie up & Running on our New 65 ins TV only for me to discover that they had unplugged one of the Wi-Fi Extenders once that was sorted they were as happy as Larry withe the Large TV as were as Fibre Optic fast Internet. Yes we are a Green energy Waterwise Guest House With use of almost everything on Solar Power why Not we have the Sun in South Africa so as with the Pool we have 11 Solar Panels & 4 for the jacuzzi that on warm days we switch on the Jacuzzi pump on from 9am- 3pm & it normally heats up the Jacuzzi with Sun Energy to around 40c But over their stay we had unusually hot days which they Loved the South African Sun so they could have just taken the Solar Cover or Pool Cover off or asked me to switch off the Jacuzzi pump it is as easy as that.In Cape Town with the Strict Water restrictions it is compulsory for every house with a pool & jacuzzi to have covers to stop evaporation from the Sun & Wind. We have now put up Signs in BOLD LETTERS around the Pool to cover up when not in use. We are fortunate enough to have thought ahead of the Water Crisis in Cape Town to have plumbed our Tested Borehole into the Villa & Cottages so we will still have water if Cape Town runs out of Water in the next 100 days properly tested with Filters & UV light safe to even drink. One of the 5 guests had some of his friends one afternoon come around for a swim as their guest house in Simonstown did not have water in the pool. Yes many guest houses & Hotels where you share a Pool with all the Guests in the Hotel have closed their pools due to the shortage of Water in Cape Town. Yes we also advise our guests about the strict water restrictions now Schedule 6B to use water sparingly. We at Lebonheur last year installed 36 Solar panels with 2 X 10 KW Hybrid inverters to virtually get of the Grid & in case of a Blackout supply lighting etc to our guests. yes we are continually striving to make our Guest House the Top Guest House in The Western Cape & Constantia Valley & will move Recliners when need be & implement some basic rules thank you for that advice & we hope that we can assist you with 5 Star accommodation in the future. On a final note when the guests book accommodation we do remind them all that the Pool & Jacuzzi are communal & never ever really have had any problems as you see with 98% positive 5 Star Reviews & even if guests during their stay give us positive feedback which we encourage we get stuck into it & improve or Fix. Thank you for your Positive & negative feedback it is for the benefit of all future & returning guests Lebonheur Management
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.
“Fantastic Stay - Highly Recommended”
We had a wonderful stay at the Villa at Le Bonheur. The unit was well furnished, comfortable and clean. It was everything we were looking for in terms of our needs. The outside pool was fantastic as w… Más
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC. Tripadvisor realiza comprobaciones de todas las opiniones.
Respuesta del propietario: Thank you for another Great Review We at Lebonheur Strive to make Lebonheur the Top Guest House in the Constantia valley with our well trained staff & continual maintainance & Upgrades with the Water Crisis in Cape Town we have connected Our Borehole to The Villa with Correct Filters & keep the PH balanced at all times. We have also recently installed 36 Solar electric Panels with 2X 10 KW Hybrid Inverters with battery back up virtually taking us off the Grid. With Our 6 Double bedrooms with Comfortable beds & sleeping 12 ideal for Larger or Smaller Families Summer & Winter with our Large Solar heated Pool & Solar Heated Jacuzzi with large Manicured Garden with our enclosed Patio's & Top Sundowner Patio with 360 degree views of the Constantia valley & Backdrop of Table Mountain centrally situated close to most of the Popular tourist spots in & around Cape Town 20 Minutes to the Airport Waterfront ,Table Mountain most of the Popular beaches Boulders Beach in Simonstown on your way to Cape Point.Our Staff with give you weather updates & guide you if required on activities for the day with the changing weather patterns we some times experience on Cape Town. We do ask to use Water sparingly due to the Present Water Crisis bit we have a good strong borehole that will make sure that you will have a high Standard of Running Water for your future Holiday to Cape Town while staying at Lebonheur. We look forward to hosting you & your families & friends in the future. & to all our returning guests that come back annually we value your support & confidence in the Good service that we offered all our guests & will welcome you to the LeBonheur Family
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.
Preguntas frecuentes
- ¿Cómo encuentro más información sobre mi alojamiento?
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Puedes ponerte en contacto con Athol Micaela (el propietario) mediante el formulario de contacto de esta página.
Si ya has reservado, ve a Gestionar la reserva de mis vacaciones para enviar un mensaje al propietario.
- ¿Cómo hago si tengo preguntas antes de reservar?
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Envía al Athol Micaela (el propietario) un correo electrónico mediante el formulario de contacto de esta página. Si figura un número de teléfono en esta página, también puedes llamar.
- ¿Cómo contacto con el Athol Micaela (el propietario)?
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Envía un correo mediante el formulario de contacto de esta página. Si figura un número de teléfono en esta página, también puedes llamar.
Si ya has reservado, ve a Gestionar la reserva de mis vacaciones para ver los datos de contacto Athol Micaela del cliente o enviarle un mensaje.
- ¿Cuál es la diferencia entre los formularios Reserva tu estancia y Ponte en contacto con el propietario?
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Usa el formulario Reserva tu estancia para pagar provisionalmente online y enviar al Athol Micaela (el propietario) una petición de reserva. Averiguarás en el plazo de 24 horas si el propietario la acepta y no tendrás que pagar nada hasta entonces.
También puedes enviar una consulta al Athol Micaela (el propietario) mediante el formulario Ponte en contacto con el propietario si deseas recibir más información o un presupuesto primero.
- ¿Qué es una petición de reserva?
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Cuando pagas online mediante el formulario Reserva tu estancia, se envía al Athol Micaela (el propietario) una petición de reserva. Sabrás en el plazo de 24 horas si la ha aceptado, y no tendrás que pagar nada hasta entonces.
Solo las reservas que se abonen a través de nuestro sitio estarán cubiertas por nuestra Protección de pago.
- ¿Cómo sé que la reserva es segura?
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La reserva de este alojamiento se realiza en el sitio web de Niumba. Solo las reservas que se abonen a través de nuestra web estarán cubiertas por nuestra Protección de pago de confianza. Significa que en la improbable circunstancia de que se te impidiera acceder al alojamiento turístico al realizar el check-in, te ofreceríamos un reembolso completo de la estancia.
Descubre más sobre cómo funciona nuestra reserva sin riesgos.
- ¿Cómo puedo saber el coste de mi estancia?
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Solo tienes que introducir las fechas de tus vacaciones en el formulario Reserva tu estancia para calcular el coste de tu estancia.
Haz clic en Reserva ahora para ver un desglose completo del precio.También puedes solicitar un presupuesto de Athol Micaela (el propietario) mediante el formulario de contacto. El propietario te enviará por correo electrónico el coste total para las fechas que hayas indicado, y un enlace para reservar y pagar online.
- ¿Cómo sabré si se ha aceptado mi petición de reserva?
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Recibirás un correo electrónico en el plazo de 24 horas indicándotelo. O puedes comprobarlo en la sección Gestionar la reserva de mis vacaciones. No tendrás que pagar nada hasta que el propietario acepte tu petición de reserva.
- ¿Cómo pago mis vacaciones?
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Utiliza el formulario Reserva tu estancia para pagar provisionalmente online. Puedes pagar mediante tarjeta de crédito o débito, o a través de PayPal. Athol Micaela (el propietario) tendrá 24 horas para aceptar la reserva y no tendrás que pagar nada hasta entonces.
Si te han enviado un presupuesto, solo tienes que aceptarlo y pagar online mediante el correo que te enviemos. También puedes hacer esto en Gestionar la reserva de mis vacaciones.
Solo las reservas que se abonen a través de nuestro sitio estarán cubiertas por nuestra Protección de pago de confianza.
- ¿Por qué no puedo llamar al Athol Micaela (el propietario) antes de reservar?
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Puedes intercambiar los datos de contacto con el propietario o gestor del alojamiento una vez que se confirme la reserva y hayas realizado el pago completo. El hecho de que solo puedas pagar y comunicarte a través de nuestra plataforma nos permite garantizarte que tu reserva esté cubierta por nuestra política de Protección de pago.
Si tienes alguna duda antes de efectuar la reserva, puedes enviarle un mensaje al propietario o gestor del alojamiento a través del formulario de contacto de su anuncio. Cuando hayas hecho la reserva, podrás tratar aspectos relacionados con el alquiler y organizar tu estancia, iniciando sesión en Gestionar mis reservas.
- ¿Cómo funcionan los depósitos de seguridad?
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En la mayoría de los casos no pagas por adelantado el depósito de daños. En su lugar, nosotros guardamos tus datos de pago de forma segura y solamente te cobramos si ocurren daños en la propiedad.
Ocasionalmente, tendrás que pagar el depósito de daños por adelantado como parte total del alquiler. En este caso, el propietario tendrá un máximo de díez días después de la estancia para reclamar por los daños causados. En caso de que determinemos que la reclamación es válida, descontaremos el coste de los daños y te reembolsaremos el resto del depósito. Si no hay daños, te reembolsaremos tu depósito.
- ¿Quién puede ver y gestionar mi reserva?
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Ve a Gestionar la reserva de mis vacaciones para ver todos los detalles de tu reserva, pagar el importe de tus vacaciones o realizar una cancelación si lo necesitas.
- ¿Cómo puedo pagar el importe pendiente de mis vacaciones?
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Puedes pagar el importe restante de tus vacaciones en cualquier momento. Ve a Gestionar la reserva de mis vacaciones y haz clic en Pagar ahora.
Cobraremos el pago del importe pendiente automáticamente a través del mismo método de pago 10 días antes de la fecha de vencimiento. Ve a Gestionar la reserva de mis vacaciones para consultar la fecha de liquidación del pago.
- ¿Cómo puedo retirar mi petición de reserva?
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Deberás ponerte en contacto con el Athol Micaela (el propietario) para hacerlo. Envíale un mensaje en Gestionar la reserva de mis vacaciones o mediante el formulario de contacto de esta página.
- ¿Cómo puedo cancelar la reserva?
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Ve a Gestionar la reserva de mis vacaciones para cancelar tu reserva. Aquí puedes revisar tu política de cancelación para comprobar si es posible el reembolso.
- ¿Cómo puedo modificar la reserva?
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Puedes solicitar una modificación de las fechas o el número de personas de la reserva a través de la página Gestiona las reservas de tus vacaciones. Para cambiar las fechas de la estancia utiliza el botón Editar reserva. Si necesitas cambiar el número de huéspedes, envía un mensaje al Athol Micaela (el propietario).
Si Athol Micaela (el propietario) está de acuerdo, te enviará un presupuesto revisado donde aparecerán los cambios. Puedes revisarlo y aceptarlo o rechazarlo en la página Gestiona las reservas de tus vacaciones. Dispones de 48 horas para aceptarlo antes de que el presupuesto revisado caduque.
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