“Very old apartment, lack of basics, rude host ruined our stay”

Respuesta del propietario: First of all, it would be the best that everybody who is thinking about spending holidays in my apartment just skips this false review and doesn't consider it in their decision as completely biased and not objective. There are 27 five star and 6 four star reviews from guests in 7 years of hosting people from all over the world through Airbnb which will confirm that. This review is just waste of time, and unfortunately tells more about the ethics of the guests which left it and about their weird desire to discredit me and my work during all this time. But if you are interested into what happened here, I am gladly going to describe details about the guests who left this review and their behaviour during their stay and give my view of this situation. In their profile description they present themselves as seasoned guests who travel for years and, as they say in their description, "friendly and respectful of people's space, love making new friends and having a laugh." Unfortunately, my experience was opposite and lately I found out that I am not the first host which had problems with them. Because of their presentation as friendly people, I did not expect Casimir ignoring me and not greeting me at all upon his arrival a few days after check-in of the rest of the group. Already then I felt like they are a little bit odd and lacked some basic communication, let alone friendliness and openness. Instead of their respectfulness, in fact they didn’t respect pretty basic house rules, and it seems that this created a major problem for them and a reason to leave me such a negative review. By the air condition there is a common sense plea to turn it off when leaving the apartment, but after leaving the apartment to spend a day on the beach they left it on and at some point of the day my old father came in and switched it off. To be clear, I don’t justify his move at all and I told him not to enter into the apartment anymore in any case, because unfortunately, although if they don’t take care and leave it on after leaving the apartment, it is not on him to interfere, but to ask them if they can switch it off the next time. A few days later, when leaving the apartment, guests informed my father that the gas bottle is empty and that it needs to be switched. He organised a technician as soon as possible, brought and installed new gas bottle and set up the shutters on the balcony at the same time, while guests were on the beach again. Their description would suggest that my father used to enter inside countless times per day until people from Airbnb intervened, but the truth is that he went inside exactly two times, once because of the air conditioning and second time because they personally asked him to change empty gas bottle. They say they feared for the safety of the old woman and the child, but I don’t see why. If it is because of my old father changing gas bottle who is even older than their old woman this is just not realistic argument. After my bad experience I looked at their recent reviews and found another host who had problem with their irrational, almost anxious behavior. My doubts were confirmed, since this was not the first time that they were making problems without a reason. It seems that in his situation they also kept attitude that they are always right at any moment and that they can do anything what they want. This is his exact experience and review on Airbnb from 2013. with similar kind of issues with their unpredictability: “December 2013 Casimir and Sandra were inconsiderate and difficult. On the first day they arrived they failed to follow our very specific check in requirement. The next day they reported a plumbing concern and then refused to cooperate with us in gaining access to our property to investigate (until I threatened to cancel their stay). When they checked out without returning our keys I tried to track them down so they could mail them back rather than being charged for the keys. They responded telling me I ruined their trip because of all the times I tried to contact them. I would NOT recommend them to anyone. Robin - Joined in 2013 ” After all of this, Sandra writes me in inbox that she is unhappy that my father entered into the apartment again (to change the gas bottle at their request!!) and I decided to offer them a refund for the rest of their stay due to this misunderstandings and their dissatisfaction. I don’t want unhappy guests in my apartment in any case and I will do everything possible to change this, so I expected that they will at least appreciate my gesture after the refund and that the rest of their stay will pass by peacefully. But their way to thank me for returning a partial refund was that a couple of hours later, they contacted Airbnb because they were not satisfied with the amount which they will receive, but they also wanted Airbnb commission for those days, which would be the difference of couple Euros per night. So, person from Airbnb is calling me from Australia and sending me a series of emails and I am spending the rest of the day communicating and explaining the situation. Instead of being thankful for my gesture, they requested more money. Airbnb finally understands the situation and confirms that they are also giving up their commission for the rest of the nights, which was very nice of them. To be clear, the person from Airbnb was very professional and helpful, Casimir and Sandra complicated the matter with 3 different refund requests in couple of hours and showed their greed for a few dozen Euros, not to say that the inclusion of Airbnb personnel was completely unnecessary because I already offered them a refund through inbox message. At the end of the whole story, they were ignoring me for the last four days, and on the last day at 10pm they sent me a request to write some kind of check out document for their old aunt for border control when exiting the country. This time it was in a local language which Sandra perfectly understands all the time but which she refused to talk with me during all this time. I asked them if they know how this kind of document should look like since nobody ever asked me something similar before but I didn’t get an answer anymore. The next morning at 8am they left in their own style without saying goodbye. Their honesty is also shaken by leaving one star reviews on TA for both of my apartments in an effort to cause me a maximum damage. Who leaves reviews for apartments they've never seen? Is it objective feedback that can be taken into account to enhance my apartment or their attempt to cause maximal damage? Their message was clear: “A simple “thank you for your review - can take your views into consideration" can go a long way”. In other words, instead of thanking them for slandering me after their stay and recommending them as a great guests, I dared to tell my side of the story, stated that I wouldn’t recommend them as guests to anybody and also left them review which they deserved, so the next day those two bad reviews on TA were their kind of revenge. I wouldn’t elaborate about the rest of the details and other unnecessary accusations that the beds are short (those are standard size beds) because this reply is already too long anyway. The apartment is categorised with three stars according to all necessary conditions and is equipped in accordance with those standards. After all, guests didn’t have objections to the amenities so far. If something caused any issues, I always tried to change it as soon as possible. At the end, every season I have some smaller investments in the apartment or furniture by the priorities which I notice, regardless of the feedback. At the end I should add that this group of guests left the apartment in one of the worst shapes in 7 years since I started to rent it out on Airbnb. Their meal was still in the pots on the stove and in the fridge, they changed the layout of the furniture, broke toilet seat, left bunch of hangers underneath the bed and plastic bottles scattered all around, two big opened garbage bags in the middle of the kitchen, and broke two decorative handcrafts. All in all, I can certainly say this was the worst condition of the apartment left after any Airbnb guest ever. After I offered them a refund they could at least leave the apartment in a normal condition if they already didn’t feel any need to thank me. Even before 2012. when I started with Airbnb, our apartments were visited by tourists from all around, but no one had acted in such a rude, careless and complicated manner. Unfortunately they managed to upset me with their behavior, but I hope that my review will alert some future host to avoid problems with such kind of guests. In case that I have read a similar host experience from 2013. where he doesn't recommend them to others on Airbnb, I might not have even accepted their booking inquiry because I don’t want problematic people. I am glad that after all those accusations they still had something to praise like my garden and terrace. Unfortunately that is the only realistic part of this distorted review with which I can agree (beside the fact that I made extra effort when they were looking for an extra bed last minute). I hope that I'm not going to encounter such problematic people anytime soon and that other hosts are not going to go through such unnecessary complications. On the other hand, I am very pleased that there was a lot of grateful and friendly guests which I hosted this season. Throughout the rest of the year I have achieved only five star reviews in both of my apartments with my dedicated work and I had numerous dear guests who I would gladly host again.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Familie”

Respuesta del propietario: Thank you very much for your review. You are more than welcomed again in my home and it was great to have you stay.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“We have spent very nice holidays in Vodice. Thank you you very much to our hosts for their exceptional reception and”

“tres belle maison entouree d' un jardin fleuri reposant berce par le doux bruit des fontaines tres grande gentillesse”

“Thank you for your kindness. Everything was very good. The apparman was well equipped and comfortable. The owners were”