“Lovely villa great location”

“Good location in Corralejo..”

“Great Location!”

“Perfect for access to Corralejo town”

Respuesta del propietario: Dear Martin and family, I am really glad to hear that you enjoyed your stay and that you liked central position of our villa. I wanted to thank you all for being such a great guests. We are always more than happy if we can help you during your stay and make your holidays as good as possible. We are also in the process of constant upgrading of the villa, so after installing of new bathtub and safety box, next thing at the end of this month is completely new aluminium terrace doors which will come in place of the old wooden original doors. Thanks once again, I hope to see you again if you decide to come back to Fuerteventura. Best regards, Mislav

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Summer 2017”

Respuesta del propietario: Dear Ann, Claire and the rest of the family, we are so glad to hear that you had a lovely holiday at our villa! I wanted to thank you for being such a great guests. We are looking forward to see you next time if you decide to come back to Fuerteventura :) Thanks, Mislav

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Nice villa with beautiful area”

Respuesta del propietario: Dear Lea, it is really nice to hear that you had a pleasant stay in the villa and we are glad that you liked your holiday on Fuerteventura. Thanks for everything once again, I hope to see you some other time on the island!

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Villa Tired and We Were Burgled”

Respuesta del propietario: Dear Andrew, I am aware that you were shaken because of the burglary and we would also be if something similar happened to us on our holidays, but at the other side that extremely unpleasant event does not justify dishonest review which you left to harm the reputation of our villa. It is important to understand for anybody who reads this review that because of your unlucky event we tried to help you as much as possible and we were even prepared to cover your loss. But then at some point you changed your mind and decided to claim back the whole rental amount for two weeks from us although the burglary happened on the second to last night which is not correct from your side as well as to threaten us with a bad villa review in case if we don’t pay you as soon as possible. So, as I’ve said we are really sorry about the burglary, but please understand that we are not responsible for this shameless act, and only person who should be fined for that is burglar, not villa owner. There were three more burglaries in Corralejo during that week, all done in the similar way during the night, and I really hope that persons who did this will be arrested as soon as possible and prosecuted for their acts. I can only say that I am deeply dissapointed that our good communication finished in this way because we really did everything what we could to help you in this bad situation and still before your departure from the villa you said that you will contact us after you claim damage from insurance and that then we’ll figure out how are we going to participate in your losses, not because we needed to, but because we wanted to help you. It feels very unfairly when at the end you didn’t even go to the insurance and you started to request the whole rental amount back from us and tell us that you are going to leave us bad reviews if we don’t pay. The main problem with your review is that other remarks are now subjective because of the burglary. I don’t know why are you mentioning again cleaning materials when we have communicated that during the first day of your stay and we explained you that we are sorry for maid’s mistake who left them accidentaly in the garage instead in the kitchen. At least you mentioned that we imediately offered you refund for that extra costs. Also when you asked us for extra pillows you got them immediately, but another thing is that we only after your departure found out that you needed extra pillows because more persons than originally arranged slept in the villa, not because of your extra comfort. Regarding maid service, everything is explained in our info mails, so you need to read them more carefully. We always explain clearly to all our guests in our first email that mid-stay cleaning is not included, but that it is available for extra cost of cleaning service and laundry if you need it. Our villa is a self-catering facility and as such it includes laundry machine, detergent, drying rack, iron and ironing board and if you don’t arrange mid term cleaning it is supposed that you will change bed linen alone. Bathtub in the upper bathroom had one smaller rusty patch, not so dramatic like you described, but in the meantime we decided to change it because its state definitely wasn’t perfect so at the moment we have a brand new bathtub in the upper bathroom. Safe was never advertised on the web, and it was out of the function for some time because one of the guest groups lost the key. Light in the living room is perfectly ok, but some of the guests pulled plastic cover 5-10cm from the ceiling which can easily be pushed back. I would also like to be able to put some photos online in this review to show everybody what in reality means “light hanging from the ceiling with exposed wires” and how exaggerated is this statement. We got feedback from the maid that oven was perfectly clean, but we have figured out that there was dirtyness between the two glasses in the front of it and we dissasembled it and cleaned the space between glasses. Also we have bought a new microwave immediately since there were some problems with the old one, but you know that since the new one was already installed in the villa during your stay. This is another thing which is not going to be helpful to future guests because it is solved immediately. Regarding sun beds, your claim that all were cracked down except one is just not true. We have four new and unscratched sun beds by the pool, but there are couple of old broken ones which are out of the usage on back upper terrace. You probably saw that ones, but since nobody uses them anymore, they are now going to recycling point. At the end it is not nice from you to put my words out of context or change them. I have said that you can not expect safe if it is not advertised, as well as alarm or some other equipment which is not stated in our amenities. Similarly, you can not expect luxury furniture or something like that if you get the biggest villa on market in the strict centre of town for the lowest price. Beside you, most of our guests think that villa looks cosy from the inside, and it is reasonably well equipped. The majority of guests gave us feedback that our villa is a nice value for its price range, size and location. Maybe it does not have some luxury designer furniture, but it has everything needed for pleasurable holiday in the sun. I am sorry that burglary changed your perspective which was different after your arrival in the villa and that you didn’t give us objective feedback. But we have also learned something from this experience, and we have built in extra safety locks and new safe box which will prevent the possibility that nice holidays in the villa could turn into a bad experience like yours. Best regards, Mislav

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Great Location but take ear plugs you need them!”

Respuesta del propietario: Dear mrs Victoria, thanks a lot for your review, we appreciate your feedback, and it will help us to improve the quality of the villa for our guests in the future. I am sorry to hear that neighbours dogs were barking during your stay, maybe there was something what upset them during that night? Pillows, mattress and bedding are from IKEA, but this is some standard for furnishing bedrooms and I wouldn’t agree that it is a low quality material. Anyway, we bought couple of more new pillows and sheets from IKEA, and now they are all new so bed linen is again refreshed. Regarding curtains, curtain holder in one of the rooms was broken by a group before your arrival, and since you had same day changeover, property management had no time to repair it before your arrival and I am sorry for this inconvenience. Mosquito nets are not so common here, but also they are not needed if you turn on anti mosquito tablets which we provided. We always explain clearly to all our guests in our first email that mid-stay cleaning is not included, but that it is available for extra cost of cleaning service and laundry if you need it. Our villa is a self-catering facility and as such it includes laundry machine, detergent, drying rack, iron and ironing board. However, most of our guests decide to utilize the on-site facilities. You said that it seemed that drain drencehed floor in upper bathrooma and I am pretty surprised to hear that, because it never happened to us nither to the guests who used the villa before you. Water tank definitely takes shorter time than one hour to warm up. Maybe somebody in your group liked longer showers, but I am sure that more than 2 persons can shower with warm water without any problem. At the end I wanted to thank you for noticing and mentioning that kitchen is well stocked, and for the other positive comments regarding villa and its central location. Best regards, Mislav

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Ms”

Respuesta del propietario: Dear miss, thanks for your comments. We always value any feedback so that we can improve the quality of the villa for our future guests. Shower curtains were changed in the meantime, but I didn’t manage to find out who and why put the tape on it. That wasn’t needed since we always have spare curtains prepared in the garage and we usually buy and change at least two new sets of curtains per season in each bathroom. We are also aware that bath in upper bathroom has one patch of rust in the upper part near faucet, and we decided to change the whole bath during this season, so soon we will have a brand new one. We also buy new pillows from IKEA every season, and I think that only thing which is possible here is that the maids mistakenly prepared some older pillow for your group. Other statements sound pretty subjective, and to tell that all areas of the house need a paint job or that sofa needs to be scrapped are overstatement and are just not correct. Which part of kitchen would you upgrade exactly? Usually our guests like the kitchen and all the appliances which we have in it. If BBQ had some old coal inside it, then probably past guests didn’t clean it although we kindly ask everyone who use it in our house rules to clean it after their use. Kind regards, Mislav

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Perfect for us”

Respuesta del propietario: We are so glad to hear that you enjoyed your stay in the villa and that it was a perfect choice for your holidays. Thanks a lot for everything once again! Mislav

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.