“Beautiful villa with amazing view!”

Respuesta del gerente Thank you for the lovely review. We are so glad you enjoyed the villa, its location, the views and spacious gardens. We will always do our best to look after all our clients to ensure they have the best holiday possible. Hope to see you again soon.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Wonderful holiday and we’d love to go back!”

Respuesta del gerente Many thanks for the lovely 5 star review. I am so glad you enjoyed a villa and it is great to see our hard work on the villa is paying off. We want all clients to have the best experience possible at the villa and hope they have a great holiday. See you again soon!

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“It’s ok! Lovely place just could do with more upkeep.”

Respuesta del gerente Thank you for the 4 star review. We are aware that after a very busy winter season where we have had people coming in and out on the same day for a few months in a row that there are a few maintenance issues that need to be resolved. We have pencilled off a week over the summer to spend going through the whole villa to make sure it is of a very high standard. We have a unique villa - with more space and better views than any other I have seen. We absolutely want to make give our clients the best experience possible in the villa and obtain 5 star reviews. This will certainly happen in the future. Thank you for your honest comments and I hope we can welcome you back some time.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Good location but disappointing facilities”

Respuesta del gerente Thank you for the review. The pool is heated by the best solar heating system available on the island which is just as good as any electrical heater. Please remember that unfortunately, the island had the coldest winter on record for 25 years, and it was still unusually mild in April. The water has just not had a chance to heat up. (And pools aren't heated by boilers!!) I have absolutely no idea how you can say the kitchen is unworkable for more than 1 person....It's a good sized kitchen with high quality appliances. I truly don't know what more can be added to it. The oven works in exactly the same way as any other oven I know.... Having said that, you were met on arrival and you had all our contact details. One phone call and we would have been around to advise you how to use it. Also as you know, we have a reception for our guests at our development called Amarilla Golf Villas which is a 5 min walk away. Had you popped in then again we would have been around immediately to help you. It seems strange to write on a review that you couldn't operate a fully functional oven when you could have called us at any stage during your visit for help. We appreciate all reviews and we will listen to all feedback so we can improve our service. If any of our guests has any issues at all please do let us know as we are only moments away. It's a wonderful villa, with amazing gardens and superb views. We want to help our clients have the best experience possible within it. Please refer to the previous 5 star review where the guest took us up on our offer of a free welcome drink at Amarilla Golf Villas and enjoyed fantastic service throughout. This is what we want to offer everyone. But apart from meeting you on arrival, as we didn't hear anything from you all week, we can only assume you are very happy. Thank you again but please, in the future, do let us know about anything so we can help you during your stay.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Fabulous Villa”

Respuesta del gerente Thank you for your lovely 5 star review. I am so glad you enjoyed the villa. We will always listen to customer feedback and try to make sure the villa is as comfortable as possible for our guests. As you found if there is anything we can do during our guests stay we will help immediately. Hope to see you again soon.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Let down”

“Ms”

Respuesta del gerente Thank you for the review. A couple of points if I may. The villa is a 10-15 min walk from the largest marina in south Tenerife with its sea front shops, bars and restaurants. So in fact the location is fantastic. How the villa can be described as worn I don't know. I do apologise about the refurbishment of the bathroom. This is now fully finished. The villa has the largest water tank that can be obtained so if the water does not stay warm enough for you in this villa, then nowhere will. I do not understand your comments about the electrical points. The villa is both solar and electrically heated so is kept to the highest possible temperature. We have more satellite TV channels than any other villa I know of and as you say the Wi-Fi is fast. We do our very best to keep the villa to the best possible standard and believe it rank as one of the best of its kind. We will always act on feedback and appreciate your comments.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Do your homework first”

Respuesta del gerente Thank you for the review. I am glad you had a fantastic stay. I am very sorry but we are unable to wait for hours on end for delayed flights and transfers at the villa. As with all our clients we ask you to call us when you are leaving the airport. We were expecting your call but it never came. Had you called we would have explained why we couldn't wait for hours and told you exactly where the key was. (For anyone reading this, should the same delay happen to you, we will where possible still meet you but if we can't we will hide the key and pop around the next day to see you). We do need feel the villa requires air con but there are many fans and a lovely sea breeze. We had recently (20160) bought new furniture and new mosquito nets. The villa is looking as good as its ever been. We do want our guests to have the best experience possible in the villa and in the last year have spent 10's of thousand of Euros in making it as comfortable and luxurious as possible. If you are considering booking this villa please send us an enquiry and we will point you in the direction of another website where we have gathered many more (very good) reviews over the years. Thank you and we hope we see you again in the future.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“When I win the lotto, I am buying this house”

Respuesta del gerente Thank you for the lovely review. We believe we have one of the most spacious properties on the island and haven't seen another with the same lovely gardens and views that are on offer. We do our best to keep the villa as immaculate as possible for our guests and in early 2016 spent considerable amount of money on modernisation and furniture. We truly feel that for the space, quality, gardens, location and views, the villa offers excellent value for money

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Pleasant villa but needs parts maintaining”

Respuesta del gerente Thank you for the lovely review. Just a couple of points. The villa was refurbished / modernised in early 2016 (not before). It is currently in immaculate order. In terms of the location it seems you may not have found the marina which is a 10-15 min walk away and has some very nice sea front bars and restaurants. Yes the villa is excellent for golfers but many, many more people come to the resort simply for a holiday. It makes a lovely, more peaceful alternative to the more commercialised and noisy resorts. Hope to see you again soon.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.