“Régénération ! Époustouflant”

“Convivial”

Respuesta del propietario: Merci et en espérant vous revoir.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“We had some issues”

Respuesta del propietario: Dear Adam, I already replied to you in private but I will also do it here. I spoke to my staff who told me that there was no issue at all, that the rooms were ready for you, that they asked you if it was any trouble if they left the fish in the tub as the pond was leaking and the tome they fixed it the fish would have died in a bucket, you said it was ok. The fact that some people were having their lunch in the verandah, did not mean that they had lunch from the villa, they were telephone people who had fixed the lines and were having their lunch packet just there in front of the sea.......as my staff did not know exactly at what time you were coming, they thought it was not trouble for you. All our customers always ask for a contact number so that they get the exact directions to the villa and also inform the staff of their arrival time. I never got a message from you, but I had put their contact on the website which unfortunately, as the correct address, did not appear. People also ask the address so that they mention it on their visa. I am sorry if the directions on the website were not correct but the address is, and the villa is on Mawella beach. Anyway you came on time and enjoyed all nights of your holiday with as you wrote a very good service from staff during the whole stay, which seems to me the most positive point to mention, as I guess you all were very happy when you left from the villa. My staff even did not understand your review and complain as they told me that you have been very generous with the tips and I thank you for this...!!! Hope this reply has cleared all what you thought was wrong and that you still will keep in your mind and heart a good memory of your stay :-))) Kind regards

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“In 5 words:”

Respuesta del propietario: Thanks to you Tami, Moshan, Jonathan and Danna to have been just great hosts. It was a pleasure to be with you all. I really do hope we can keep in touch...... Take good care of yourselves, you are such a lovely family. Soraya

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Belle pause sur une plage de pêcheurs avec tumulte de l'océan”

Respuesta del propietario: Bonjour, et merci pour vos commentaires qui sont toujours apprécies afin de nous améliorer. Pourriez-vous svp indiquer ce qui ne vous paraissez pas propre a votre arrivée dans les parties communes afin que nous puissions y remédier. C'est assez étrange car habituellement la villa est nettoyee de fond en comble après le depart de chaque groupe. En ce qui concerne le filet d'eau, nous sommes malheureusement ou heureusement devrions-nous dire, au Sri Lanka, et l'eau arrive d'une tour située a l'arrière de la villa et lorsque les salles de bain des 4 chambres tirent l'eau en meme temps il se peut que la puissance ne soit pas satisfaisante pour vous, car c'est la toute 1" fois que l'on nous fait cette remarque. En ce qui concerne les coussins taches peut-etre que cela est du a des groupes precedents et nous n'avons pas eu le temps de remédier étant en tres haute saison, car de gros travaux d'entretien ont ete' realises en décembre a la villa. La description de la villa devrait vraisemblablement indiquer qu'elle se trouve a 7 kms avant Tangalle en venant de Colombo, mais cela sera vérifie' au plus tot. Il est néanmoins toujours indique' lors de nos échanges préalables qu'il est nécessaire de contacter Lakmal afin qu'il puisse indiquer la route au chauffeur ou bien venir vous accueillir sur la route principale. L'état de la mer ne depend pas malheureusement de nous, étant donne' que comme tout le monde sait, le Sri Lanka est entoure' par l'Ocean Indien, ce qui n'a donc rien a voir avec la villa en elle-même ni avec son personnel. Nous regrettons cependant que vous n'ayez pas mentionne' dans un souci de transparence, le fait que les 2 chauffeurs ont ete' gracieusement loges a la villa et que votre groupe était de 10 personnes et non de 8 comme nous le recommandons habituellement. En ce qui concerne l'obligation d'un véhicule nous ne partageons pas votre commentaire car des tuk-tuks sont toujours disponibles a 2 pas de la villa pour vous amener a Tangalle et dans les environs a moindre cout. Nous n'avons d'ailleurs nous-memes aucun autre véhicule pour nous déplacer et faisons tres volontiers appel aux tuk-tuks du village. Votre arrivée a la ville s'est néanmoins tres bien déroulée a partir du moment ou' vous avez contacte' Lakmal meme si nous regrettons que la taille de votre bus ne vous ai pas permis d'accéder a la villa directement. En espérant que vous-même et les autres membres de votre groupe, aient cependant et cela malgre' tous les inconvénients que vous avez cites, apprecie' leur séjour a la villa et au Sri Lanka. Bien cordialement,

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Amazing villa on an amazing quiet beach!”

“Perfection!”

“Excellent place to stay”

Respuesta del propietario: Dear Onita, thanks a lot for your review. We are glad to read that you all had a good stay at the villa. regarding restaurants, some are available but are not advertised. The sea at the end of the bay going to the right is better for swimming, but of course it is still ocean. Hope you will recommend our villa to friends and relatives. Happy New Year 2017 to you and family

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Idyllic location, house needs some TLC”

Respuesta del propietario: Dear Ignatius, Thank you so much for your review. I will try to reply to the negative things you have pointed out so that other guests do not get a bad idea of our place. - we do provide a washing machine which in fact has been used to wash your clothes. Sorry but it only washes, no drying. Unfortunately you came during monsoon season but this was not our fault if weather was humid. - Wifi: we do provide it but as you pointed out we are on a very isolated beach and it is a miracle that we can at least have the privilege of these modern facilities, but it depends on the weather conditions, and when raining the signal is poor. Also the sri lankan system does not allow for unlimited so we buy a monthly package, with a certain amount of datas, and this does not allow videos, movies down loading but it works very well for emails and even Skype... - maintenance: as you mentionned, you came monsoon season and this is not the right time to make maintenance as paint, varnish do not dry, also you must keep in mind that what makes this place special it is its position but a villla on a beach with wild life around suffers from this as well, insect and squirrels, monkeys that damage and dirt the place, rain and sea breeze that washes away the paint..... Anyway, the villa is frequently maintained and in these days all jobs (paint, electricity, plumbing, etc...) are being done under our control. - A/C : staff said that the electric problem had been fixed the same day. Wires corrosion can occur anytime unfortunately. We thank you again for the positive and negative things that you have pointed out. Kind regards The owner

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“vacances de rêve”