“Great stay!”

Respuesta del gerente It was a pleasure to host you Gerd. All the best.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Wonderful villa”

Respuesta del gerente Thanks for staying with us. Our doors are always open to you and your family.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Huge Disappointment”

Respuesta del gerente Thanks for your review. It is rather unfortunate that you've had issues with your catering.  When we host yoga retreats, the yoga teachers tend to tohire our chefs because they are used to our kitchen. In some very rare cases, they hire an external chef to take care of their catering. When they do their chef take the extra equipment they made need to fulfil their job.  We informed you of this and on 2 occasions we provided you with a chef to assist you. In the end, you decided to hire your chef externally. With this comes the responsibility that your chef or yourselves needs to manage your catering throughout. We provided you with our full inventory so you and your chef could plan accordingly in advance.   Our kitchen is a standard fully equipped kitchen and we don't feel we need to put up instruction on how to use the basic of appliances in the kitchen. Especially, when you have had a professional chef catering your retreat. If our guests are having issues with our appliances we share with them a link with the appliance manual in question for them to view online. That's if we're unable to visit the property to help you in a short period of time. The dishwasher works perfectly. It rather unfortunate, I had to pay for a technician to come urgently to sort out a false alarm. The reason why the dishwasher didn’t function was that your group overloaded the dishwasher.  Our technician and property Manager visited and explained this to you.   Another instance of such false alarm was your complaint that the oven didn't work. In addition, you requested an urgent technician to come to fix the oven when it works perfectly. When a member of your group presses the child safety button the oven will not work unless you deactivate this security function. I requested a photo and video and within 1 minuted I was able to assist you remotely.   When your group checked into the property all 5 toilets were working properly. The reason a toilet was clogged when you stayed with us, was that a member of your group, unfortunately, put foreign objects in the toilet. This was cleared at my expense at the soonest time I could have a technician visit the property on a Sunday evening. Throughout this process, we communicated with you and updated you that it was very difficult to have a technician on a Sunday evening in Ibiza. You had 4 other functional toilets during this convenience which was of you doing in the first instance. We assist you as soon as we could considering.  Unfortunately, I must disagree with you regarding Eva's attitude. Eva has been a true professional with you as she has been with all our other countless guests who have booked our 6 other properties. I’ve read all the communications with you both and can wholeheartedly disagree with your assessment, respectfully.  For instance, if you would like to move the furniture around in our property we won't stop you.  However, you and your group will need to do so and return the furniture to their rightful position at the end of your stay with us. It is not in Eva's job description to move our furniture around by her self for the guests. In addition, we are required by law to put is procedures to ensure the health and safety of our staff.  Our property is exactly as shown in our advert. We have received honest 5 stars reviews from over +100 guests in the last 4 years across all the major OTA’s. For your peace of mind please feel free to visit our adverts on all OTA's and you will see for yourself.  We work tirelessly as a team to try and enhance our guest's experience. It is unfortunate you had the issues you did. However, we have listened to your concerns and will focus on what we can do to ensure our other guests do not have such experience.  Our sincere apologies you didn't enjoy the property as other countless guests have done. We wish you all the best. Corey x

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Absolutely gorgeous villa”

Respuesta del gerente Thanks, Lennart. You are welcome back anytime to this villa or any of our other villas. Thanks, Corey

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Great villa, great location”

Respuesta del gerente Diana, it was a real pleasure hosting you and your families to stay with us. Our doors are always open to you should you wish to come back to Ibiza. Many thanks Corey + Team

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Spot on!”

Respuesta del gerente Amazing Nolan. It was a pleasure looking after you and the boys :) We are here should you come back next year. We make it our policy to offer returning guests a discount. Thanks, Corey and the team.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Unprofessional - owner cancelled 4 months after taking booking and deposit”

Respuesta del gerente Dear Peter, We understand you are disappointed and upset. We are sincerely sorry we had to cancel your booking. We migrated to a new PMS system and joint TripAdvisor as a Property Manager with our 6 properties. After this migration, we noticed we had 2 double bookings. Unfortunately, one is yours and the other guests accepted one of our alternative property to stay. We have also offered you an alternative property and we were, unfortunately, unable to satisfy your needs. Please note, when you book on HolidayLettings/TripAdvisor the Owners only receive payment 24 hours after guests have checked in. Therefore, we've not received any deposit payment or a refundable breakage deposit from you. The funds are held with HolidayLettings/TripAdvisor and have been refunded to you by our instruction to TripAdvisor. We received direct booking months before your instant booking. It was in our calendar, however not in TripAdvisor. This went under the radar until we recently activated our new Property Management Software that highlighted the double booking. Once this occurred we contact HolidayLettings/TripAdvisor for support to resolve this issue with you. At which point they contacted you and made a proposal of our alternative property on our behalf. Unfortunately, the villa was booked before you and we have to honour the first confirmed booking. Especial, when it was direct and the guests made payment directly to us. We contacted HolidayLettings/TripAdvisor and proposed one of our other 5 properties to accommodate you and your family. However, you decided that you would not stay at the proposed property. We understood and respect your decision. Please note we have 6 properties in our portfolio. We have had hundreds of happy guests staying with us and left us 5 stars reviews over many different Vacation Rental Platforms. In addition, we have never cancelled a booking before and we have a 100% response and acceptance rates to all our guests. For your reference, please see our profile and reviews. However, I do understand your frustration, but, you might have been a little harsh on your review. I respectfully disagree with your comment that we are unprofessional and that we took your payment. This is factually not true. Nevertheless, we do feel disappointed that you are now the first cancellation we had to make. We are happy HolidayLettings/TripAdvisor assisted us in finding you an alternative villa for your holidays. We wish you a great stay in Ibiza. All the best from Corey x

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Wondeful Villa”

“Repos à la campagne à proximité de tout”

Respuesta del gerente Hello Sonia - thank you for your review. I am pleased you enjoyed your stay with us. All the best Corey

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Fantastic stay”