“Excellent all round!”

Respuesta del propietario: What a lovely review with some great additional info for anyone thinking about booking the house for their holiday. Great to hear you enjoyed your stay and thank you very much for taking time to write a review and hope to speak to you again in the future. All the best Darren

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“July Scarborough break”

“Great stay”

Respuesta del propietario: Thank you very much for taking time to writing a review and great to hear you enjoyed your stay at the house.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Perfect stay”

Respuesta del propietario: Thanks for the review Katie, always great to hear quests enjoy staying at the house as we do when my family stays there.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Home From Home”

Respuesta del propietario: Thanks Frank for taking time to write a review. Great to hear you enjoyed your stay again.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Holbeck House”

Respuesta del propietario: Thanks for the review. I will be replacing many things at the house in November 2021 including the dinning chairs as I agree they are looking a little worn now. Also replacing the kitchen and many other pieces of furniture plus decorating and replacing carpets in the bedrooms.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Potential to be a beautiful house in great location”

Respuesta del propietario: Dear Susanna and Callum, I think its unfair to leave two bad reviews for one booking (3rd of September and the 3rd of October reviews) and also to advise the house is suitable for stag and hen parties when we don’t allow these type of bookings! You did advise me a day after you checked out on the 29th of August 2020 that you were unhappy with the house and provided me a long list of faults and demanded a refund. Then you were distressed when I did not offer a refund so have really put some effort into the bad review. Most shocking thing for me is that you did not tell me the Nest thermostat heating system had stopped working 2 days in to your stay and took it upon yourself to have a go at fixing it yourself as you said you had 2 “well travelled tech savvy people with you”!!! Your tech savvy people made a mess of it and I then was left with a broken heating system for the next guests on a August bank holiday weekend so had to get an emergency heating engineer to visit who could only bypass the problem until the Nest specialist heating engineer got back to work after the bank holiday weekend. It clearly says on all my correspondence “contact me if there are any problems”! I cannot fix any issues for you the day after you checked out! Hopefully anyone reading your reviews will spot the, in your words “super critical” points you make a reference to and understand that most guests enjoy their stay and have done year after year for the past 7 years. There was also a 5 star review from the same month as your stay! To address some of the more serious complaints on your list and for peace of mind for future guests: Kitchen very poorly equipped, only small bowels and plates available, mismatch of glasses! (This is simply not true, the kitchen is fully equipped with everything you need to cook for 10 people, including lots of large pans, strainers, lots of cutlery, lots of wine and standard glasses, utensils, lots of cups, egg cups, there are plenty of bowels and large plates and small plates, large mixing bowels, plenty of oven proof dishes and roasting trays, large casserole dishes, orange juicer, double oven, microwave and toaster, kettle etc etc! Unless you are baking a wedding cake then I’m not sure what else you would need!) Mattress on the second floor bedroom being uncomfortable. (I appreciate this feedback as I do with any feedback from guests, this mattress was replaced along with the two single mattresses in the front bedroom in December 2020.) Admittedly the front garden does grow in summer, we planted lots of wild flowers in there so we let them die off then strim it all back. It’s a small unusable patch of garden at the front of the house, there is a 100ft long private garden at the back which is maintained by our gardeners for guests to enjoy, with a hot tub and summer house so im surprised you didn’t mention the back garden. Musty / mouldy smell on the second floor landing and bedrooms. Mould on the wall of the second floor double bedroom. (I looked high and low for this but could not find anything and cannot smell anything so not sure what you saw/smell, the stairs carpet was replaced this year so if there were any smell maybe this would have got rid of it. However, no other quest has ever said anything like this before nor since your stay) General cleaning, towels, bath matt, wrong duvet cover, no pillow protectors, dried flower left by previous guests, bins unemptied is unacceptable and I apologise for this. I pay a cleaning company to clean the house ready for quests so if you had made me aware of these oversights on your arrival I would have got the cleaners back to the house straight away to clean anything that was missed and give you more towels and bath matts! I can’t do anything about it after you have left, the cleaners do miss things from time to time as sadly they are human. You paid £2000 for the week in August because you booked through Tripadviser and paid their booking fee, we do not overcharge guests as you suggest! We charge around £230 per night for a large house that sleeps 10 people so £23 per person per night for 10 sharing for a big property close to the beach with private hot tub and garden. For your information and for anyone with the patience to read this long reply to your review to the end, I am constantly maintaining and reinvesting in the house, decorating and renewing soft furnishings year after year. This year the living room, Stairs and landings carpets were replaced, bedrooms decorated, front and back doors re-painted, porch painted, gutters replaced, some mattresses replaced, bedding and towels replaced. It’s a large house with lots of guests using it every year enjoying holidays so there will always be decorating needed somewhere in the house but thankfully most guests enjoy their holiday in a large house close to the sea with private hot tub and large garden with summer house and don’t look around the house for things to complain about after their stay.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Stayed in better hostels”

Respuesta del propietario: Dear Susanna and Callum, I think its unfair to leave two bad reviews for one booking (3rd of September and the 3rd of October reviews) and also to advise the house is suitable for stag and hen parties when we don’t allow these type of bookings! You did advise me a day after you checked out on the 29th of August 2020 that you were unhappy with the house and provided me a long list of faults and demanded a refund. Then you were distressed when I did not offer a refund so have really put some effort into the bad review. Most shocking thing for me is that you did not tell me the Nest thermostat heating system had stopped working 2 days in to your stay and took it upon yourself to have a go at fixing it yourself as you said you had 2 “well travelled tech savvy people with you”!!! Your tech savvy people made a mess of it and I then was left with a broken heating system for the next guests on a August bank holiday weekend so had to get an emergency heating engineer to visit who could only bypass the problem until the Nest specialist heating engineer got back to work after the bank holiday weekend. It clearly says on all my correspondence “contact me if there are any problems”! I cannot fix any issues for you the day after you checked out! Hopefully anyone reading your reviews will spot the, in your words “super critical” points you make a reference to and understand that most guests enjoy their stay and have done year after year for the past 7 years. There was also a 5 star review from the same month as your stay! To address some of the more serious complaints on your list and for peace of mind for future guests: Kitchen very poorly equipped, only small bowels and plates available, mismatch of glasses! (This is simply not true, the kitchen is fully equipped with everything you need to cook for 10 people, including lots of large pans, strainers, lots of cutlery, lots of wine and standard glasses, utensils, lots of cups, egg cups, there are plenty of bowels and large plates and small plates, large mixing bowels, plenty of oven proof dishes and roasting trays, large casserole dishes, orange juicer, double oven, microwave and toaster, kettle etc etc! Unless you are baking a wedding cake then I’m not sure what else you would need!) Mattress on the second floor bedroom being uncomfortable. (I appreciate this feedback as I do with any feedback from guests, this mattress was replaced along with the two single mattresses in the front bedroom in December 2020.) Admittedly the front garden does grow in summer, we planted lots of wild flowers in there so we let them die off then strim it all back. It’s a small unusable patch of garden at the front of the house, there is a 100ft long private garden at the back which is maintained by our gardeners for guests to enjoy, with a hot tub and summer house so im surprised you didn’t mention the back garden. Musty / mouldy smell on the second floor landing and bedrooms. Mould on the wall of the second floor double bedroom. (I looked high and low for this but could not find anything and cannot smell anything so not sure what you saw/smell, the stairs carpet was replaced this year so if there were any smell maybe this would have got rid of it. However, no other quest has ever said anything like this before nor since your stay) General cleaning, towels, bath matt, wrong duvet cover, no pillow protectors, dried flower left by previous guests, bins unemptied is unacceptable and I apologise for this. I pay a cleaning company to clean the house ready for quests so if you had made me aware of these oversights on your arrival I would have got the cleaners back to the house straight away to clean anything that was missed and give you more towels and bath matts! I can’t do anything about it after you have left, the cleaners do miss things from time to time as sadly they are human. You paid £2000 for the week in August because you booked through Tripadviser and paid their booking fee, we do not overcharge guests as you suggest! We charge around £230 per night for a large house that sleeps 10 people so £23 per person per night for 10 sharing for a big property close to the beach with private hot tub and garden. For your information and for anyone with the patience to read this long reply to your review to the end, I am constantly maintaining and reinvesting in the house, decorating and renewing soft furnishings year after year. This year the living room, Stairs and landings carpets were replaced, bedrooms decorated, front and back doors re-painted, porch painted, gutters replaced, some mattresses replaced, bedding and towels replaced. It’s a large house with lots of guests using it every year enjoying holidays so there will always be decorating needed somewhere in the house but thankfully most guests enjoy their holiday in a large house close to the sea with private hot tub and large garden with summer house and don’t look around the house for things to complain about after their stay.

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.

“Big, comfortable property with Hot Tub”

“Good time had at Holbeck house”

Respuesta del propietario: Its great to hear you enjoyed your stay, the house is great for multi generation family holidays and we are very happy you enjoyed your visit to Scarborough. Many thanks for taking the time to write a review, its much appreciated. All the best, Darren"

Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.